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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up window will show up. It contains exhaustive information about all the operations that you can perform on that particular page. Each pop-up window shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide assortment of tutorial videos demonstrating how to work with our hosting Control Panel. They're created for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, check out our comprehensive Frequently Asked Questions section, which contains questions asked by actual customers and provides real solutions. We frequently update our FAQ section with new questions & answers in an attempt to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions database either, you can touch base with our great team of customer support engineers available 24-7 and ready to assist you with any question. Each trouble ticket you send will be replied to in less than sixty minutes (the average ticket response time is about 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 266574

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com